Words and photos by Simon Stewart Standing in a FedEx copy center the other day, I noticed a “Let us pack and ship the tough stuff” sign complete with a picture of a full-suspension mountain bike. A quick look around revealed not a single bike tool in sight; I’m not sure they could even get ...
Words and photo by Chris Klibowitz No utterance will garner a bigger groan among the retail world than, “The customer is always right.” Having worked in shop for over fifteen years, I’ve had the misfortune of hearing it too many times. While the origin is unclear—either coined by Marshall Field or an employee of his, ...
“So … is Marlene your partner?” It was, in hindsight, the wrong question. But it’s what came out. My own politics and experience taking the minimal number of facts I had gleaned from the limited conversations I’d had with Darlene, applying poor multiplication and manufacturing a product. The factors: (She lived with a woman) x ...