Bike Shop Tales: The customer is always right
Words and photo by Chris Klibowitz No utterance will garner a bigger groan among the retail world than, “The customer is always right.” Having worked in shop for over fifteen years, I’ve had the misfortune of hearing it too many times. While the origin is unclear—either coined by Marshall Field or an employee of his, ...
This site is an independently-operated mirror and is not affiliated with Dirt Rag, Rotating Mass Media or any of its current or former subsidiaries. No copyright is claimed for any content appearing herein.